隱私政策

私隱政策

我們非常重視您的個人資料安全，
並保證絕不會將您的個人資料出售或交易至任何第三方。

本公司 RUFF & FETCH LIMITED  及 NEW NATION INVESTMENT LIMITED（下稱 “ RUFF & FETCH ”、“我們”或“我們的”）承諾遵守香港《個人資料（私隱）條例》（第 486 章）之所有相關規定，並明白保護用戶私隱的重要性。因此，我們會妥善管理、保護和處理閣下的個人資料，並確保所有員工均遵守嚴格的安全保密準則。

本私隱政策適用於我們所收集、使用、披露、處理和保留的所有個人資料，包括但不限於透過實體門市、網店 https://ruffandfetch.com（下稱「本網站」）、離線客戶服務、短訊、電郵、社交媒體、活動現場及其他互動方式所獲取的資料。

閣下使用本網站或我們的任何銷售渠道（包括網店、門市、社交平台或訊息），即代表閣下已閱讀、理解並同意本私隱政策的內容，包括我們如何收集、使用、儲存及處理閣下的個人資料。 本私隱政策屬於本公司《銷售條款及細則》之一部分，並與之具有相同法律效力。

如閣下於使用我們的服務（包括網站及門市）前需接受任何額外的條款與細則，該等條款與細則如與本私隱政策出現差異，應以該服務所屬的條款為準。

如對本政策有任何疑問，請透過電郵 [email protected] 聯絡我們的資料保護主任。

我們收集的個人資料類別

  • 閣下的稱謂、姓名、性別、電話號碼、電子郵件地址、住址、郵寄地址、賬單地址、送貨地址或其他聯絡資料、出生日期、付款或信用卡資料、帳號及密碼、寵物資料、接受服務記錄及偏好、照片；

  • 閣下的購買紀錄及統計數據；

  • 閣下的電子設備資訊，例如 IP 位址、瀏覽器設定、位置資料、瀏覽記錄與互聯網記錄等

收集資料方式

我們可能於以下情況收集資料：

  • 閣下於門市或網站購物；

  • 參加推廣或活動；

  • 註冊會員帳號；

  • 訂閱營銷資訊；

  • 參與調查或市場推廣；

  • 聯絡我們或造訪網站及社交平台。

個人資料的用途

  • 核實身份、開設賬號；

  • 處理訂單、付款、送貨；

  • 客戶服務；

  • 促銷推廣及會員管理；

  • 分析顧客行為；

  • 提升產品與服務質素；

  • 推出個人化體驗與推廣內容；

  • 履行法律及合規責任。

  • 如需使用資料作其他用途，我們會事先取得閣下的同意。

自動收集資料

  • 使用 Cookies、網站分析及社交媒體工具追蹤用戶行為；

  • 你可以設定瀏覽器以禁用 Cookies，但部分功能可能受影響；

  • 詳見官方瀏覽器的 Cookies 設定說明頁。

關於直接促銷

本公司可能會使用閣下的姓名、聯絡資料、購物偏好或購物記錄向閣下發出最新推廣資訊、產品更新、活動邀請或會員優惠。

在未取得閣下的明確同意之前，我們不會使用閣下的個人資料作直接促銷用途。閣下可隨時透過電郵 [email protected] 聯絡我們的資料保障主任提出免費拒絕接收促銷資訊（opt-out） 的要求，我們將於合理時間內處理。

CCTV 攝錄

我們的門市及辦公室均設有 CCTV 系統，用作保安用途，並於符合法例下處理。

資料分享與披露

我們不會出售你的資料，但於法定或保護本公司利益時，可能與保險公司、法律顧問、審計師等共享。如我們公司重組時亦可能移轉資料。

資料保留與刪除

我們會合理保存資料，保存期限屆滿後會永久刪除。

資料安全

我們實施合理的保安措施，保護資料免受未經授權存取。

第三方網站

本政策不適用於第三方網站，請留意連結網站的私隱政策。

兒童政策

本網站不適用於 16 歲或以下人士，如需使用，須經監護人陪同。

資料查閱與更新

你可登入帳號查閱資料或電郵要求修改、刪除資料，請聯絡 [email protected]。

私隱政策修訂

我們保留隨時更新本政策的權利，並於網站公布更新版本。

最後更新：4 May 2025

Privacy Policy

At RUFF & FETCH LIMITED & NEW NATION INVESTMENT LIMITED (collectively referred to as “RUFF & FETCH”, “we”, or “our”), we value your privacy & guarantee that we will never sell or trade your personal data to any third party.

We are committed to complying with all relevant provisions under Hong Kong’s Personal Data (Privacy) Ordinance (Cap. 486), & we understand the importance of safeguarding your privacy. We will carefully manage, protect, & process your personal data & ensure that all staff strictly adhere to data protection protocols.

This Privacy Policy applies to all personal data we collect, use, disclose, process, & retain through our physical stores, our website at https://ruffandfetch.com (“this Website”), offline customer service channels, SMS, email, social media, on-site events, & other interactions.

By using this Website or any of our sales channels (including online store, retail outlets, social media platforms, or messaging services), you acknowledge that you have read, understood, & agreed to this Privacy Policy, including how we collect, use, store, & process your personal data. This Privacy Policy forms part of our Sales Terms & Conditions & holds the same legal effect.

In the case that specific services require acceptance of additional terms & conditions, & if there is any inconsistency between those terms & this policy, the specific terms shall prevail.

If you have any questions about this policy, please contact our Data Protection Officer via email at [email protected].

Categories of Personal Data We Collect

We may collect the following categories of personal information:

  • your title, name, gender, phone number, email address, home address, mailing address, billing address, delivery address, or other contact details, date of birth, payment or credit card information, account login credentials, pet details, service records, preferences & photos;

  • purchase history & statistical data;

  • device data including IP address, browser settings, location information, browsing & internet history.

How We Collect Personal Data

We may collect your personal data through the following channels:

  • when you shop at our stores or on our website;

  • when you participate in our promotions or events;

  • when you register for a membership account;

  • when you subscribe to our marketing content;

  • when you take part in surveys or promotional activities;

  • when you contact us or browse our website & social media platforms.

Use of Personal Data

Your data may be used for one or more of the following purposes:

  • to verify identity & create customer accounts;

  • to process orders, payments, & delivery;

  • to provide customer service;

  • to manage promotions & membership programmes;

  • to analyse customer behaviour;

  • to improve product & service quality;

  • to offer personalised experiences & promotional content;

  • to fulfil legal & compliance obligations.

If we intend to use your data for purposes beyond those listed, we will obtain your consent beforehand.

Automatically Collected Data

  • We use cookies, web analytics, & social media tools to track user behaviour on our platforms.

  • You may disable cookies in your browser settings, although certain features may become unavailable.

  • Please see your browser’s official documentation for instructions.

Direct Marketing

We may use your name, contact information, shopping preferences, or order history to send you promotional updates, product news, event invitations, or member offers.

We will not use your personal data for direct marketing without your explicit consent.

You may opt out of marketing communications at any time by contacting our Data Protection Officer at [email protected]. We will process your request within a reasonable time.

CCTV Surveillance

CCTV systems are installed in our stores & offices for security purposes. Footage is handled in accordance with data privacy laws & retained only for as long as necessary.

Sharing & Disclosure of Data

We do not sell your personal data. However, we may disclose your data:

  • in response to legal or regulatory requests;

  • to auditors, legal advisors, or insurers;

  • to protect the interests of our company;

  • in the event of mergers, acquisitions, or corporate restructuring.

Data Retention & Deletion

We retain your personal data only for as long as necessary. Upon expiry of the retention period, your data will be permanently deleted.

Data Security

We implement reasonable & appropriate security measures to protect your data against unauthorised access or disclosure.

Third-Party Websites

This Privacy Policy does not apply to third-party websites. When redirected to external websites, please refer to their own privacy policies.

Children’s Privacy

This website is not intended for individuals under the age of 16. If you are under 16, please use the site only with the supervision of a parent or guardian & do not submit personal data to us.

Access & Correction

You may log in to your account to view or update your personal data. You may also contact [email protected] to request access, correction, or deletion of your data.

Updates to This Privacy Policy

We reserve the right to amend or update this Privacy Policy at any time. The most current version will be posted on our website. We encourage you to review it periodically.

Last updated: 4 May 2025