退貨及換貨政策🔄
除個別有標註產品外，所有未開封、未使用及包裝完整的產品，均享有付款日起 14 天的退換保障。
Yes. All products that are unopened, unused, & in original packaging are eligible for return within 14 days of payment, unless otherwise stated.
退回的產品必須符合以下所有條件：
- 包裝未曾開啟或損毀
- 產品保持原狀、未被使用、配件完整（如有）
- 非食品或貼身用品，亦非產品頁有註明「不設退換」的商品
To qualify for return, products must meet all of the following conditions:
- packaging has not been opened or damaged
- product remains in original condition & unused, all accessories are intact (if applicable)
- not a food item, personal item, or marked as 'non-returnable' on the product page
閣下可親臨門市退回產品或使用速遞寄回產品。
⚠ 請先行於 Whatsapp 或電郵確認退貨，所有交通及運費由顧客承擔。
You can return the product via:
dropping it off at our retail stores
courier delivery
⚠ Please confirm with us in advance via WhatsApp or email). All transportation & shipping costs for returned items are to be covered by the customer.
我們會於收到退貨產品 14 個工作天內，將扣除已產生之運費、支付平台手續費、使用之優惠券金額後的金額，以原付款方式或轉賬方式退回。閣下或可選擇以商店代幣方式於 7 個工作天內退回。
We will process your refund within 14 business days after receiving the returned item. Refunds will be made after deducting any shipping fees, payment platform handling fees, & used coupon values. The refunded amount will be sent to your original payment method or via bank transfer. Or you might choose to have it refunded as store credits within 7 business days.
請於收貨當天拍下清晰照片，並於 3 天內把照片及情況電郵至 support@newnationhk.com 聯絡我們。我們會於 3 個工作天內作出回覆，並視乎情況安排換貨或退款處理，相關交通及運費由我們承擔。
Please take clear photos of the item(s) on the day of receipt & email them to support@newnationhk.com within 3 days.
We will respond within 3 business days & arrange replacement or further action as appropriate. Any related shipping costs will be covered by us.
如預訂產品比原定到貨日期延遲超過 6 星期，顧客可取消訂單並申請退款。
If a pre-ordered item is delayed by more than 6 weeks beyond the original estimated arrival date, you may cancel the order & request a refund.