查閱RUFF & FETCH 使⽤狗酒店寄養服務前需了解的相關條款與守則。

我們的客戶服務團隊服務時間為星期一至五 11:00am 至 6:00pm(公眾假期除外)。門市同事未能即時查閱或處理網上訂單或送貨詳情,敬請見諒。如有查詢,請透過 WhatsApp 或電郵與我們聯絡。

Our customer service team is available Monday to Friday, 11:00am – 6:00pm (excluding public holidays). Our retail staff are unable to access or handle details of online orders or delivery — thank you for your understanding. For order-related enquiries, please contact us via WhatsApp or email.

您可以透過我們的官方網站、門市、社交平台、電話或訊息方式選購產品。

You can purchase through our official website, physical stores, social media platforms, phone, or messaging services.

是的,閣下應在建立帳戶、下單或門市購物前細閱條款及私隱政策,購物即代表同意接受條款約束。

Yes. It’s advised to read the Terms and Privacy Policy before creating an account, placing an order, or shopping in-store. By making a purchase, you agree to be bound by the Terms.

除個別標註外,所有未使用、未開封、包裝完整的非食品非貼身產品,均可於付款日起 14 天內申請退貨。

Yes. Unless specifically labelled otherwise, all unused, unopened, & fully packaged non-food & non-personal items can be returned within 14 days from the date of payment.

是的,我們保留隨時更改價格及更正錯誤的權利。

Yes. We reserve the right to change prices and correct any errors at any time.

網上或社交平台訂單會收到初步確認電郵,門市購買則以收據或口頭確認為準。若您在 3 個工作天內未被取消,訂單即被視為已接受。

You will receive an initial confirmation email for online/social orders. In-store purchases are confirmed by receipt or verbal confirmation. If not cancelled within 3 business days, the order is deemed accepted.

不是,預計到貨日僅供參考,實際到貨日可能因物流及品牌安排而延遲。

No. Estimated arrival dates are indicative only and may be delayed due to logistics or brand arrangements.